FAQs

Preorders

All Xi Wu Studio garments are crafted from high-quality materials in small batches, promoting a more sustainable approach to fashion. Pre-order items are shipped within 6 to 10 weeks.

Size

Please refer to our product description and check our size guide. If you are still uncertain or wish to discuss further with our team, please contact info@xiwustudio.com.

Product

Where are Xi Wu Studio garments made?

All Xi Wu Studio garments are designed at our studio in Sydney and produced in Australia or China.

How do I care for my Xi Wu Studio products?

Please follow the individual product care instructions. If you have further enquiries, please contact info@xiwustudio.com.

Payment

What are the payment options?

We accept Apple Pay, Visa, Mastercard, and most major international debit and credit cards. All prices are displayed in AUD.

Orders

Where does Xi Wu Studio fulfil orders from?

All orders are shipped out of our studio in Sydney, Australia.

How much does shipping cost?

Standard domestic shipping costs $10, while international shipping is $40.
You can view the shipping costs at checkout.

Will I need to pay taxes and duties for my order?

When orders shipped internationally arrive at your destination country, they may be subject to customs clearance procedures, which can lead to delays beyond original estimates.

Xi Wu Studio cannot anticipate the taxes imposed by the destination country’s Customs Office. Any additional taxes, fees, tariffs, import duties, and surcharges levied by destination countries are the sole responsibility of you, the customer.

How do I track my order?

Once your order is dispatched, you will receive an email confirming dispatch that includes your tracking number.

Returns & Exchanges

Can I return my order?

We accept returns if:

  • you received a product different from your order

  • you received a defective product.

Please email us at orders@xiwustudio.com within 7 business days of receiving your order, including photos of the products received and your order number, and we will resolve the issue. Returned items must be in their original condition, including tags and any packaging. 

International shipping fees are not refundable for returns or exchanges. 

We do not offer returns for:

  • change of minds

  • products that are damaged due to mishandling.

Other

Where is Xi Wu Studio based?

Our studio is based in Sydney, Australia.

How can I stay up-to-date with Xi Wu Studio?

You can follow us on Instagram for all new arrivals, collection drops, and special offers events.