Domestic shipping

All domestic orders will incur a shipping charge of $ 10 AUD. All domestic orders are dispatched within 48 hours via Australia Post, with an average delivery time of 1-3 business days.

You will receive a shipping confirmation via email containing tracking details once your order is dispatched. Please note that all shipping charges are non-refundable.

Rest of world shipping

All international orders will incur a shipping charge of $ 40 AUD. They will be dispatched within 48 hours, with an average delivery time of 7-10 business days.

You will receive a shipping confirmation via email, including tracking details, once your order is dispatched.

All shipping charges are non-refundable.

Duties & taxes

When orders shipped internationally reach your destination country, they may be subject to customs clearance procedures, which can cause delays beyond original estimates.

Xi Wu Studio is unable to anticipate taxes that the destination country’s Customs Office may apply. Any additional taxes, fees, tariffs, import duties, and surcharges levied by destination countries are solely your responsibility as the customer.

Refused delivery

Please note that if an order is refused upon delivery, the receiver will be responsible for the original shipping charges, any import fees that may have been incurred, and the cost of returning the parcel to us. These costs will be deducted from the refund once it is received back in our studio. Costs may vary.